Fiber-optic service management platform
CRMTell
A fiber-optic subscription platform for a telecom operator. I built the customer and operator tools for applications, eligibility checks, installation, activation and support.
Context
What the system had to do
A fiber subscription passed through eligibility checks, resource allocation, field installation and activation. Customers, operators and support staff needed to see the status of each application.
What I built
Decisions and delivery
- Built the subscriber portal, operator dashboard, ticketing system and progress reports.
- Modelled the workflow from application to activation and handled backend, frontend and infrastructure.
Outcomes
Results and status
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Application, eligibility, allocation, installation and activation were tracked in one workflow.
