Fiber-optic service management platform
CRMTell
An end-to-end platform automating fiber-optic subscription workflows for a telecom operator — from online application and eligibility checks through resource allocation, installation and activation.
Project images
Context
What the system had to do
The operator’s subscription process spanned eligibility validation, resource allocation, field installation and activation, and subscribers, operators and support each needed their own view of progress.
What I built
Decisions and delivery
- Built the subscriber portal, operator dashboard, ticketing system and progress reporting.
- Modelled the workflow from application to activation so every step is tracked and reportable; owned architecture, backend, frontend and infrastructure.
Outcomes
What it delivered
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Application, eligibility, allocation, installation and activation handled in one tracked workflow.